Privacy Policy & Terms – ZahranStores.com

At ZahranStores.com, we are committed to protecting your privacy and ensuring the security of your personal information. By using our website, you agree to the practices described in this Privacy Policy.

We implement appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online against unauthorized access, disclosure, or misuse.

• All data exchanged on ZahranStores.com is securely encrypted.
• We maintain strict internal policies to prevent unauthorized access to personal data.
• Customer information is treated as confidential and protected.
• We do not sell, rent, or trade customer personal information to any third parties.

You are responsible for protecting your login credentials and ensuring that your password and devices are kept secure.

We may collect the following information when registering or placing an order:

• Full name and personal details
• Billing and shipping addresses
• Email address and phone number
• Date of birth and gender
• Account login credentials (encrypted password)
• Payment details (for credit/debit card transactions)
• Bank account details (for refunds only)

• You must be at least 18 years old to use this website.
• You are responsible for all activities under your account.
• ZahranStores.com reserves the right to:
  • Terminate accounts
  • Cancel or refuse orders
  • Request additional verification information

If you suspect unauthorized access to your account, please contact us immediately.

• ZahranStores.com provides delivery services across all regions within Egypt, excluding North Sinai.
• Deliveries are available throughout the week, except on Fridays, Sundays, and official public holidays.
• Delivery timelines may vary depending on location, especially in remote areas.

• Estimated delivery time is 3–5 business days, subject to location.

• Delivery fees are calculated automatically at checkout.

• Customers may request delivery to an address different from the billing address.

• If your order has not been delivered within 10 working days, please contact us at 16622.

• Orders can be canceled or modified via your account or by contacting 16622.

• Returns are accepted within 14 days of receipt provided that:
  • Product is unused and unopened
  • Original packaging and seals are intact
  • Item is in resalable condition

• Contact us via:
  • Phone: 16622
  • Email: [email protected]
• Provide your order reference number and preferred pickup details
• A return reference number will be issued

• Products not returned in original condition may be rejected
• Damaged or missing items must be reported within 3 days of delivery
• Faulty items are covered under manufacturer warranty terms

• Entire sets must be returned if one item is damaged
• Bundles must be returned بالكامل
• Promotional purchases require returning the full promotion
• Installment orders must be returned بالكامل
• Only one return request per order is allowed

• Cash on delivery orders are refunded via bank transfer
• Customers must update bank details before requesting refund

• Hotline: 16622
• Social Media:
   Zahran Stores - معارض زهران
  
   Zahran Stores - معارض زهران